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Remote visual support to optimize your field operations.

Achieve unparalleled first time fix rates and reduce on-site visits with our no-download and fully integrated remote visual support solutions. Streamline your field service, saving time and resources, while providing your customers and technicians with optimal remote support.
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Trusted by our long-term customers.
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Curious to learn how ViiBE can help your business?

How to assist customers faster?

Remote customer support with real-time ViiBE Call decreases unnecessary displacements and increases the First Call Fix rate.

Boost efficiency

How to complete more work orders with less time?

Remote visual support connects your field workers with experts in the office for immediate real-time technical support.

Bridge the gap

How to prove compliance with industry standards?

Video recordings of support sessions serve as documented proof of problem resolution in accordance with legislative regulation and industry standards.

Ensure compliance

How to share data with no limit in size?

Asynchronous collaboration mode permits sharing media files of all types with no limit in size overcoming the limitations of emails and phone calls.

Share any files

Visual support built for and with operational and field teams.

Video

Gain an immersive view of the incident using the caller’s front or the back camera.

Annotations

Annotate pictures, images, or documents with arrows or shapes to facilitate communication.

Pictures

In one click, take and share high-quality pictures, regardless of the quality of the connection.

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Integrated ViiBE with.

Transform the way you collaborate and seamlessly integrate visual support into pre-existing workflows.

Full list of integrations
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Zendesk
Praxedo
SAP
Salesforce
Infor
Outlook
Email
IBM Maximo
Microsoft Dynamics

Many benefits of visual support.

  • Decrease displacements
  • Optimize internal sharing of business knowledge
  • Develop the autonomy of your technicians in the field
  • Increase first-time fix rate
  • Quick video calls for customer-expert connections
  • Share anomaly videos for product improvement
  • Reduce C02 emissions
  • Improve your CSR strategy

Ready to implement remote visual support?

Our team is ready to provide you with a full demo of our solution.

Request a demo