Improve your customer experience and reduce on-site travels with ViiBE.
ViiBE’s video assistance connects agents in contact centers with their customers. In one click and without installation, the agents get access to the back camera of the customers and guide them precisely towards a complete diagnosis and the resolution of the problem.
Key Performance Indicators
Enhance customer experience and reduce costs.
A solution accessible without download
A simple and fast user journey, in 3 steps.
A person encounters an incident that requires immediate assistance and classically calls the appropriate help-desk support service.
Via his or her ViiBE platform, the call center agent or technical support engineer sends a link by SMS or email to the person in need.
The person clicks on the web link and instantly enters a ViiBE call with the agent who can then use ViiBE’s various call functionalities to provide exceptional customer service.