Video assistance and ticketing platform for contact centers
Improve customer experience and reduce on-site travels with video assistance.
In one click and without installation, connect agents in contact centers with their customers. With access to the back camera we enable guidance, diagnosis and resolution.

Key Performance Indicators
Enhance customer experience and reduce costs.
Video Assistance Solutions
Discover various solutions offered by ViiBE and their implementations by our clients.
Expertise Call Routing
Reshape the way your field operators reach out to the right expertise in real-time, reducing production time ans production costs.
Knowledge Management: Learning
Transform everyday operations into learning material and ensure information transfer between new recruits and industry veterans.
Ticketing Solution
Allow workers to access past interactions more quickly, resulting in faster problem resolution times and new opportunities for learning.
Virtual Call Center
Organise workers into custom virtual call centers to facilitate teamwork while maintaining secure and separate data storage.
- Pictures
- Document Sharing
- Video
- Mouse
- Multi Support
- Security
A few figures
A solution used daily and throughout the world.

Use ViiBE everyday
+4000
minutes last month

Use ViiBE everywhere
+50
deployed countries

From any operating system
+100
devices compatible

Partner Ecosystem
ViiBE has an expansive ecosystem of partners that help us enhance remote assistance, reduce operations costs, and eliminate unnecessary on-site travels.
Key Partners
Our team is working with world-class organizations to improve customer experience, reduce operation shutdown, and empower their employees.
Integrations
Our video assistance solution is integrated into the leading CRM platforms so as to seamlessly integrate into existing workflows.
BPO
ViiBE provides BPOs with a solution that helps them improve customer experience, enhance contact centers, and generate outstanding growth.
Why ViiBE? Discover our clients' testimonies
Industry leaders use ViiBE to optimise their remote assistance processes.






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Would you like to learn more about challenges in your industry and how a video assistance solution such as ViiBE can help solve some of the challenges you are faced with? Get in touch!