Improve your customer experience and reduce on-site travels with ViiBE.
ViiBE’s video assistance and ticketing webapp connects agents in contact centers with their customers. In one click and without installation, the agents get access to the back camera of the customers and guide them precisely towards a complete diagnosis and the resolution of the problem.
Key Performance Indicators
Enhance customer experience and reduce costs.
A solution accessible without download
A simple and fast user journey, in 3 steps.
1. Diagnose
A person encounters an incident that requires immediate assistance and classically calls the appropriate help-desk support service​.
2. Assist
Via his or her ViiBE platform, the call center agent or technical support engineer sends a link by SMS or email to the person in need.
3. Collaborate
The person clicks on the web link and instantly enters a ViiBE call with the agent who can then use ViiBE’s various call functionalities to provide exceptional customer service.
Our Features: Diagnose. Assist. Collaborate.
The interlocutors benefit from a set of collaborative features.
Video
The caller’s camera gives the expert an immersive view of the incident the expert can see and control the intervention by choosing to analyse the scene via the front or the back camera.​
Mouse
The real-time projection of the expert’s mouse onto the caller’s interface offers a dynamic collaboration and clear explanations.​
Pictures
In one click, the expert can take and share high-quality pictures. The interlocutors can then use the annotation tool by drawing on them live.​
Document sharing
The expert can share any type of document onto which the interlocutors can collaborate simultaneously
Multi Support
ViiBE can be accessed via smartphone, tablet, and computer. Also, it is now optimised for smartphone to smartphone communications.
security
The data transfer is encrypted in TLS, the latest generation security protocol. ViiBE guarantees the integrity of your personal and professional data.
A few figures
A solution used daily and throughout the world.
Use ViiBE everyday
+4000
minutes last month
Use ViiBE everywhere
+50
deployed countries
From any operating system
+100
devices compatible
Why ViiBE? Discover our clients' testimonies
Industry leaders use ViiBE to optimise their remote assistance processes.
Use cases
ViiBE provides enhanced remote assistance within diverse sectors and environments.
They talk about us
ViiBe permet d'établir un diagnostic à distance via une vidéoconférence
Ce vendredi 13 décembre, Marc Prempain, cofondateur et président de ViiBe, a parlé de la visio-assistance...
La video assistance ViiBE réduit les déplacements des techniciens et augmente les NPS
Basée sur la technologie WebRTC, la solution de vidéo-assistance déployée par la scale-up française permet...
VIIBE COMPLETED A €1.2M SEED ROUND
ViiBE, the Web technology of remote assistance designed for contact centers has successfully completed a €1.2M Seed round...
