Improve your customer experience and reduce on-site travels with ViiBE.

ViiBE’s video assistance and ticketing webapp connects agents in contact centers with their customers. In one click and without installation, the agents get access to the back camera of the customers and guide them precisely towards a complete diagnosis and the resolution of the problem.

ViiBE's video assistance webapp

Key Performance Indicators

Enhance customer experience and reduce costs.

+ 1 %
FCR
- 1 %
Tech dispatch
+ 1 %
NPS

A solution accessible without download

A simple and fast user journey, in 3 steps.

Driver in need of video assistance

1. Diagnose

A person encounters an incident that requires immediate assistance and classically calls the appropriate help-desk support service​.

Contact centre agent

2. Assist

Via his or her ViiBE platform, the call center agent or technical support engineer sends a link by SMS or email to the person in need.

Video assistance interfaces

3. Collaborate

The person clicks on the web link and instantly enters a ViiBE call with the agent who can then use ViiBE’s various call functionalities to provide exceptional customer service.

Our Features: Diagnose. Assist. Collaborate.

The interlocutors benefit from a set of collaborative features.

ViiBE video assistance interfaces

Video

The caller’s camera gives the expert an immersive view of the incident the expert can see and control the intervention by choosing to analyse the scene via the front or the back camera.​

Mouse

The real-time projection of the expert’s mouse onto the caller’s interface offers a dynamic collaboration and clear explanations.​

Pictures

In one click, the expert can take and share high-quality pictures. The interlocutors can then use the annotation tool by drawing on them live.​

Document sharing

The expert can share any type of document onto which the interlocutors can collaborate simultaneously

Multi Support

ViiBE can be accessed via smartphone, tablet, and computer. Also, it is now optimised for smartphone to smartphone communications.

security

The data transfer is encrypted in TLS, the latest generation security protocol. ViiBE guarantees the integrity of your personal and professional data.

ViiBE video assistance interfaces
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A few figures

A solution used daily and throughout the world.

Clock

Use ViiBE everyday

+4000

minutes last month

Worldwide logo

Use ViiBE everywhere

+50

deployed countries

Video assistance interfaces logo

From any operating system

+100

devices compatible

Why ViiBE? Discover our clients' testimonies

Industry leaders use ViiBE to optimise their remote assistance processes.

Realwear glasses used for video assistance

Use cases

ViiBE provides enhanced remote assistance within diverse sectors and environments.

They talk about us

ViiBE co-founder Marc on BFM

ViiBe permet d'établir un diagnostic à distance via une vidéoconférence

Ce vendredi 13 décembre, Marc Prempain, cofondateur et président de ViiBe, a parlé de la visio-assistance...

viibe founders

La video assistance ViiBE réduit les déplacements des techniciens et augmente les NPS

Basée sur la technologie WebRTC, la solution de vidéo-assistance déployée par la scale-up française permet...

ViiBE video assistance contact interfaces

VIIBE COMPLETED A €1.2M SEED ROUND

ViiBE, the Web technology of remote assistance designed for contact centers has successfully completed a €1.2M Seed round...

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