Video assistance and ticketing platform for contact centers​

ViiBE is deployed to connect teams of on-shore-based experts in control centers and engineers facing technical incidents on offshore platforms.

The ViiBE solution is so easy to use that our tens of thousands of onsite personnel know how to use it as soon as the need arises without any training. Thanks to ViiBE, we are able to pursue our goal of mitigating project delay with very little additional effort in implementation.

ViiBE’s cross-device support allows us to respond to emergencies in a timely manner, whether in front of the PC or on the go. We are also impressed by the statistics feature, which enables continuous optimization of manpower allocation and process design.

[ViiBE for Zendesk] allows us to contact customers [and] diagnose problems in real-time via video assistance. Currently, the feedback from customers and technicians is rather encouraging as the customer receives individualised treatment and the technician’s work is made easier.

ViiBE brings a certain number of functional and technical assets whether it’s the management of call groups by expertise or video flow optimisation. It’s used by Total in comparable contexts and by Air France for the maintenance of aircraft during stopovers. We advocate for ViiBE by proposing it to customers.

We launched our Visiotech service in 2019 with the start-up ViiBE. Our ability to help someone on the side of the road, thanks to a cell phone, reduces our carbon impact because we don’t need to send a tow truck.