Technical support.

Bridge the gap between field workers and experts in the office.

Allow your experts to become the eyes and ears of field workers.

Remote qualification to enrich work orders.

Remote qualification to enrich work orders before a field worker is dispatched, a support expert can assess the encountered problem remotely thanks to a real-time call. The video recording with all the annotations is saved inside the work order and can be accessed by a field worker upon his trip on-site. This allows the field worker to come fully prepared without unnecessary back-and-forth trips.

Precise technical guidance.

With the help of collaborative tools (a laser pointer, graphic elements, and text), the experts can annotate the captured snapshots to highlight important aspects. Thanks to it, the problem’s resolution significantly speeds up.

Asynchronous collaboration.

If the problem escalates, the field worker can signal it to the expert in the office without contacting the expert in real time. The field worker can share a video report showing the problem which will be shared inside the same work order.

Peer-assistance at hand.

Field workers in mobility can call each other in real-time if the problem is too complex and requires additional assistance.

Why add a real-time call to your customer support?

Increased the First-Time Fix rate

Timely qualification of the problem increases the chances that the field worker will fully resolve it during his first visit on-site.

Decreased travel costs

By eliminating unnecessary trips thanks to remote visual support, field service companies can significantly decrease corresponding costs.

More autonomous workforce

Asynchronous collaboration permits field workers to troubleshoot efficiently without relying on traditional means of communication which results in increased productivity and confidence that the expert assistance will be provided in a timely manner.

Junior workforce competencies boost

Recordings of real-life problems enrich educational materials providing guidance to less experienced employees on how to address particular issues and boosting their skills.

Ready to implement remote visual support?

Our team is ready to provide you with a full demo of our solution.