Real-time video call.
Empower agents, field workers, and experts with collaborative features.
3 easy steps.
1. Diagnose
A customer encounters an incident that requires immediate assistance and calls the appropriate help-desk support service.
2. Assist
Via the ViiBE platform, the call center agent or technical support engineer sends a link by SMS or email to the person in need.
3. Collaborate
The customer clicks on the web link and instantly enters a ViiBE call. The agent can then use various call functionalities to provide assistance.
Features for collaboration.
Mouse
Dynamic collaboration and clear explanations with real-time projection of the expert’s mouse onto the caller’s interface.
Video
Gain an immersive view of the incident using the caller’s front or the back camera.
Pictures
In one click, take and share high-quality pictures, regardless of the quality of the connection.
Document sharing
Share any type of document onto which all the interlocutors can collaborate simultaneously.
Annotations
Annotate pictures, images, or documents with arrows or shapes to facilitate communication.
Screen sharing
Screen share to give instructions or read documentation. Available for all users.
Accessible and secure for all users.
Accessibility
Access ViiBE via smartphone, tablet, or computer. Interfaces are now optimized for smartphone-to-smartphone communications.
Security
Data transfer is encrypted in TLS, the latest generation security protocol. Guarantee the integrity of your personal and professional data.
Availability
99.9% uptime guaranteed for all clients. Access your data anytime, anywhere.
Ready to implement remote visual support?
Our team is ready to provide you with a full demo of our solution.
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