Quality assurance.

Obtain documented proof of compliance with service level agreement requirements and industry standards.

The ultimate proof of performed maintenance.

Proof of compliance.

At the end of the maintenance activities, the field worker makes a video report containing the recording of the state of the asset. This serves as ultimate, time-stamped proof of the delivered service and shows the achieved results.

Facilitated invoicing.

Thanks to the media archive, you can prove to your customers that the service was provided which facilitates the billing process.

Resolved disputes.

In case of a dispute, the archive of video recordings and media stored in your ViiBE account helps restore unbiased sequences of events and proves adherence to the service level agreement requirements.

Frequently asked questions.

What is a Service Level Agreement?

Service Level Agreement (SLA) is a contract or agreement between a service provider and its customer that defines the level of service expected.

What are the main components of a Service Level Agreement?

The structure of Service Level Agreements varies from one company to another. Generally, every SLA includes the following parts:

Signatories
Definition of the service
Service level objectives
Responsibilities
Metrics and reporting

What happens if SLA requirements are not met?

In case of non-compliance with the SLA requirements, the following consequences may arise:

Penalties for non-compliance, leading to financial repercussions for the service provider.
Loss of current and future business opportunities due to poor service quality.
Customers’ dissatisfaction that impacts their trust and loyalty.
Legal disputes or breach of contract, leading to potential legal actions.

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