Customer Assistance.

Assist more customers without compromising service duality.

Decrease response time, improve efficiency.

Instantly connect experts with customers.

A support expert takes just a few clicks to connect with the customer in a real-time call. The SMS to join the session can be sent via SMS, WhatsApp, or email.

Provide clear guidance.

The real-time video call lets the expert get 360° visibility of the customer’s problem and provide timely assistance. Collaborative features facilitate expert guidance. The ability to annotate, take snapshots, screen-share, and upload any media files with no limit in size.

Offer your customers visibility of the problem.

At the end of the support session, stakeholders can access the data archive, and share this data with their colleagues for faster resolution and overall transparency.

Follow customer’s feedback.

The feedback form at the end of each support session allows the expert to share the progress on the resolution, and the customer to share the feedback on the quality of the provided service. The collected insights can be used for further service improvement or converted into learning materials for the internal support teams.

Why add a real-time call to your customer support?

Assist more customers

Assisting customers remotely eliminates the need to travel on-site which saves time that could have been spent on unnecessary trips.

Increase customer satisfaction

Timely response and experts’ efficiency in resolving customer problems with the help of collaborative tools boost customers’ trust in the company and strengthen loyalty.

Increase the First-Time Fix Rate

With the full visibility of the problem, the expert can solve the problem before the complete breakdown of an asset during the first call. This prolongs the equipment lifecycle and eliminates the need for costly repairs.

Ready to implement remote visual support?

Our team is ready to provide you with a full demo of our solution.