Connect with your customers through video,
in one click, without download, and
in Zendesk
- Send a ViiBE link by SMS or email
- Accompany your clients with cobrowsing
- Video archives integrated in Zendesk tickets
Get ViiBE in Zendesk, today!
ViiBE x Decathlon
Zendesk Success Story
Decathlon uses ViiBE in its after-sales services to provide remote customer support. When customers buy complex technology or items with many pieces to assemble, such as a treadmill, they may call the customer service hotline for assistance. If a Decathlon after-sales service technician is unable to diagnose or resolve an incident with a client by telephone, he or she can send the client a link by SMS to connect to decathlon.viibe.pro.
IMAGE DES OBJETS DECATHLON
Decathlon and Domyos
ViiBE Features in Zendesk
SMS or Email
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Collaboration
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Video archives
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Frequently Asked Questions
Zendesk is a world-wide CRM platform that serves over 150,000 customers over hundreds of industries in more than 30 languages. Zendesk provides support , sales, and customer engagement software designed to help companies build and foster great customer relationships. From start-ups to large enterprises, they are committed to supporting companies at all levels in order to bring calm to the often chaotic world of customer service.
Zendesk has achieved such widespread use through its flexible solution that can be deployed to meet the needs of any business. Concretely, they provide customer service software with options for a ticketing system, help desk software, a comprehensive knowledge base, and more. Even with Zendesk’s user-friendly CRM, providing great customer support with voice communications can be limiting when dealing with technical incidents. Without good visibility of the problem, customers may struggle to make their issues understood.
ViiBE is the web technology of video assistance and knowledge management designed specifically for contact centers. In one click and without installation, improve customer experience and reduce on-site travels with video assistance.
ViiBE provides a dedicated subdomain to its clients which allows them to use the video communication interface and access their own personal back-office. ViiBE’s integration with Zendesk creates a seamless support experience with video assistance. With ViiBE, companies can optimise and increase their First Contact Resolution (FCR) rates, increase their Net Promoter Score (NPS), and reduce their tech dispatch. In the case of Decathlon, they reported a 25% increase in NPS after using ViiBE for Zendesk.
Simply fill in the form at the top or bottom of the page and our team of customer success managers will reach out regarding the steps to activating ViiBE in your Zendesk platform.
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