Our product

ViiBE’s remote access software simplifies the incident management process by helping parties get connected quickly and easily in 3 simple steps.

Diagnose. Assist. Collaborate.

ViiBE video assistance contact interfaces

3 EASY STEPS

Diagnose.

A person encounters an incident that requires immediate assistance and classically calls the appropriate help-desk support service​.​

Assist.

Via his or her ViiBE platform, the call center agent or technical support engineer sends a link by SMS or email to the person in need.​

Collaborate.

The person clicks on the web link and instantly enters a ViiBE call with the agent who can then use ViiBE’s various call functionalities to provide exceptional customer service.

Our Features: Diagnose. Assist. Collaborate.

The interlocutors benefit from a set of collaborative features.

ViiBE video assistance interfaces

VIDEO

The caller’s camera gives the expert an immersive view of the incident the expert can see and control the intervention by choosing to analyse the scene via the front or the back camera.​​

MOUSE

The real-time projection of the expert’s mouse onto the caller’s interface offers a dynamic collaboration and clear explanations.​​

PICTURES

In one click, the expert can take and share high-quality pictures. The interlocutors can then use the annotation tool by drawing on them live.​​

Document sharing

The expert can share any type of document onto which the interlocutors can collaborate simultaneously​

Multi Support

ViiBE can be accessed via smartphone, tablet, and computer. Also, it is now optimised for smartphone to smartphone communications.​

security

The data transfer is encrypted in TLS, the latest generation security protocol. ViiBE guarantees the integrity of your personal and professional data.​

ViiBE video assistance interfaces

Contact us

Would you like to learn more about challenges in your industry and how a video assistance solution such as ViiBE can help solve some of the challenges you are faced with? Get in touch!