{"id":14002,"date":"2024-04-30T10:19:04","date_gmt":"2024-04-30T08:19:04","guid":{"rendered":"https:\/\/viibe.co\/?page_id=14002"},"modified":"2025-09-15T12:18:04","modified_gmt":"2025-09-15T10:18:04","slug":"attribution-dexpertise","status":"publish","type":"page","link":"https:\/\/viibe.co\/fr\/expertise-attribution\/","title":{"rendered":"Attribution d'expertise"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14002\" class=\"elementor elementor-14002\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e516fa e-con-full e-flex e-con e-parent\" data-id=\"2e516fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-583d2c6 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"583d2c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"714\" height=\"1024\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/telecommunication-714x1024.jpg\" class=\"attachment-large size-large wp-image-14541\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/telecommunication-714x1024.jpg 714w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/telecommunication-209x300.jpg 209w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/telecommunication-768x1102.jpg 768w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/telecommunication-1071x1536.jpg 1071w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/telecommunication-1428x2048.jpg 1428w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/telecommunication-scaled.jpg 1784w\" sizes=\"(max-width: 714px) 100vw, 714px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a94216a e-flex e-con-boxed e-con e-child\" data-id=\"a94216a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97b370f elementor-widget elementor-widget-heading\" data-id=\"97b370f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Expertise attribution.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe01e36 elementor-widget elementor-widget-text-editor\" data-id=\"fe01e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Set up a custom virtual business unit in minutes. Organize teams, facilitate teamwork, and secure data storage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d58e5a0 e-con-full e-flex e-con e-child\" data-id=\"d58e5a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65cb6df elementor-align-left elementor-mobile-align-justify elementor-widget elementor-widget-global elementor-global-13762 elementor-widget-button\" data-id=\"65cb6df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/viibe.co\/contact-us\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Speak with an expert<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c01143c elementor-align-center elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"c01143c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/viibe.co\/request-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cf729a elementor-widget__width-initial elementor-hidden-tablet elementor-hidden-mobile elementor-hidden-laptop elementor-widget elementor-widget-image\" data-id=\"9cf729a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"779\" height=\"1024\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Mockup-personnage-en-tete-de-page-779x1024.png\" class=\"attachment-large size-large wp-image-14294\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Mockup-personnage-en-tete-de-page-779x1024.png 779w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Mockup-personnage-en-tete-de-page-228x300.png 228w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Mockup-personnage-en-tete-de-page-768x1010.png 768w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Mockup-personnage-en-tete-de-page.png 902w\" sizes=\"(max-width: 779px) 100vw, 779px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a6a651 e-flex e-con-boxed e-con e-parent\" data-id=\"8a6a651\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-559e616 elementor-widget elementor-widget-heading\" data-id=\"559e616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Organize teams, secure data.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da3c346 e-flex e-con-boxed e-con e-parent\" data-id=\"da3c346\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6d1f678 e-con-full e-flex e-con e-child\" data-id=\"6d1f678\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d21155 shade elementor-widget elementor-widget-image\" data-id=\"5d21155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/elementor\/thumbs\/iStock-1126458618-1-scaled-qnx17e4glb1yjnvxz1xrrib1wf94agerdo77oeoqky.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3440e4 e-con-full e-flex e-con e-child\" data-id=\"e3440e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-801db59 elementor-widget elementor-widget-heading\" data-id=\"801db59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Manage multiple entities.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d25de51 elementor-widget elementor-widget-text-editor\" data-id=\"d25de51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Manage teams simultaneously regardless of their location while ensuring data privacy and preventing security risks.<\/p><p>Give visibility into the performance and results of projects and teams for executives and managers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e53bd9a e-flex e-con-boxed e-con e-parent\" data-id=\"e53bd9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e10fa85 e-con-full e-flex e-con e-child\" data-id=\"e10fa85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8d0fc shade elementor-widget elementor-widget-image\" data-id=\"9c8d0fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/elementor\/thumbs\/iStock-838527596_medium-scaled-qnx1fgkl943k7661v1hhnz0hghhjcxfthls8ywq36a.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d68732d e-con-full e-flex e-con e-child\" data-id=\"d68732d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d25c62 elementor-widget elementor-widget-heading\" data-id=\"9d25c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Track business unit KPIs.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef5538b elementor-widget elementor-widget-text-editor\" data-id=\"ef5538b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Monitor call center performances through dashboards. Gain visibility into diagnosed issues, avoided displacements, and NPS.<\/p><p>Use role-based access to grant high-level access to company activities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d406619 e-flex e-con-boxed e-con e-parent\" data-id=\"d406619\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9708dd7 elementor-widget elementor-widget-heading\" data-id=\"9708dd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connect your customers with the right expert for precise assistance.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-202feea e-flex e-con-boxed e-con e-parent\" data-id=\"202feea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0c5307f e-con-full e-flex e-con e-child\" data-id=\"0c5307f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d79f455 shade elementor-widget elementor-widget-image\" data-id=\"d79f455\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/elementor\/thumbs\/p.10-scaled-qnx1cwgenclgldvusxo1vm9b8q3kela4gxunxsio42.jpeg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb07db8 e-con-full e-flex e-con e-child\" data-id=\"fb07db8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed013e elementor-widget elementor-widget-heading\" data-id=\"3ed013e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tag experts by expertise.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5531a72 elementor-widget elementor-widget-text-editor\" data-id=\"5531a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Associate custom tags, a business unit, and availabilities to all experts.<\/p><p>Organize business units, countries, or any coherent group into call centers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3325ee5 e-flex e-con-boxed e-con e-parent\" data-id=\"3325ee5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9718f5b e-con-full e-flex e-con e-child\" data-id=\"9718f5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cee077 shade elementor-widget elementor-widget-image\" data-id=\"0cee077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/elementor\/thumbs\/iStock-492277146_super-scaled-qnx1i79n6puo286ouq5bfs3vtxz2t5bmv6a8cynr0y.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dbf0a4 e-con-full e-flex e-con e-child\" data-id=\"5dbf0a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fac65c9 elementor-widget elementor-widget-heading\" data-id=\"fac65c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Route calls to groups of experts.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df05d4f elementor-widget elementor-widget-text-editor\" data-id=\"df05d4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Solve issues quickly by routing a call to a specific group of experts.<\/p><p>Select an expertise, a business unit, and a call request will be sent to all experts in the group.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b15c7 e-flex e-con-boxed e-con e-parent\" data-id=\"41b15c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-91b762e e-con-full e-flex e-con e-child\" data-id=\"91b762e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a7124d shade elementor-widget elementor-widget-image\" data-id=\"5a7124d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/elementor\/thumbs\/iStock-838527556_medium-1-scaled-qnx1g0b78mukyzddns0nmc15xks8ukm6kbhg1pwtjm.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bc56b4 e-con-full e-flex e-con e-child\" data-id=\"6bc56b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05ae026 elementor-widget elementor-widget-heading\" data-id=\"05ae026\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reach the right expert.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0287c4d elementor-widget elementor-widget-text-editor\" data-id=\"0287c4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Connect the field worker to the first expert who accepts the call request.<\/p><p>Reduce machine downtime, call redirections, and overall costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-367433d e-flex e-con-boxed e-con e-parent\" data-id=\"367433d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ae541a e-con-full e-flex e-con e-child\" data-id=\"3ae541a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d06212c elementor-widget elementor-widget-heading\" data-id=\"d06212c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1264b23 e-con-full e-flex e-con e-child\" data-id=\"1264b23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cba309a elementor-widget elementor-widget-n-accordion\" data-id=\"cba309a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2130\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2130\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is a virtual business unit? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2130\" class=\"elementor-element elementor-element-ecb3880 e-con-full e-flex e-con e-child\" data-id=\"ecb3880\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e46f4fd elementor-widget elementor-widget-text-editor\" data-id=\"e46f4fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A virtual business unit is like a typical entity, except the support experts can work remotely, even working from home and working from various time zones. Experts can make their calls via virtual business unit software, which allows companies to continue to track their KPIs by an expert or by business unit despite not being on-site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2131\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2131\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do you create a virtual business unit? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2131\" class=\"elementor-element elementor-element-8abaf95 e-con-full e-flex e-con e-child\" data-id=\"8abaf95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cffd78 elementor-widget elementor-widget-text-editor\" data-id=\"3cffd78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>Decide on the purpose of your business unit<\/strong><br \/>Will you create an inbound business unit or an outbound business unit? This is important to decide before you hire and structure your teams.<br \/><br \/><\/li><li><strong>Hire a team of support experts<\/strong><br \/>With a virtual business unit, the experts can be located anywhere in the world. This allows you to focus on finding the best people for the job without being limited to geography.<br \/><br \/><\/li><li><strong>Equip your experts with the necessary equipment<\/strong><br \/>The support experts need a certain set of hardware to perform their tasks. Make sure that they have tools like headsets, laptops, and any knowledge management platforms necessary to provide a level of assistance that will create satisfied customers.<br \/><br \/><\/li><li><strong>Select a virtual business unit software<\/strong><br \/>To facilitate easy access for employees, companies can use cloud-based software that allows the team to work from anywhere in the world simply with an internet connection.<br \/><br \/><\/li><li><strong>Track your business unit&#8217;s KPIs<\/strong><br \/>An important element to consider when picking which software to use is to find one that will provide multiple levels of KPI tracking. It is important for call center managers to have visibility over the performance metrics of individual agents, teams, and business unit as a whole.<br \/><br \/><\/li><\/ol><p>Once these elements are implemented, support experts can be hired from anywhere to provide customer service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2132\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2132\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do you manage a virtual business unit? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2132\" class=\"elementor-element elementor-element-c8c0a35 e-con-full e-flex e-con e-child\" data-id=\"c8c0a35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9164397 elementor-widget elementor-widget-text-editor\" data-id=\"9164397\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To manage a virtual business unit, provide your team with all the information they need to provide excellent customer service. Empower them by providing tools for self-service such as a well-built knowledge base with ticket archives, so they can review past client interactions. As a result, the agents can discover new ways to resolve problems, so they can improve their customer support. Additionally, it\u2019s important to interact with your team in real time, particularly when giving feedback or making changes to the agents\u2019 daily processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2133\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2133\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does a virtual business unit work? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2133\" class=\"elementor-element elementor-element-94245e6 e-con-full e-flex e-con e-child\" data-id=\"94245e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0416dec elementor-widget elementor-widget-text-editor\" data-id=\"0416dec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A virtual business unit works largely the same as a call center where agents are physically present. The main difference is that agents are not all located in the same place, but rather could be spread out around the world. Once agents have access to a remote business unit platform and ticketing system, they can continue to make calls and provide customer support regardless of their locations. This allows for increased employee flexibility and has been found to reduce employee turnover.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is a virtual business unit?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A virtual business unit is like a typical entity, except the support experts can work remotely, even working from home and working from various time zones. 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This allows for increased employee flexibility and has been found to reduce employee turnover.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c98229 e-flex e-con-boxed e-con e-parent\" data-id=\"3c98229\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5342428 e-flex e-con-boxed e-con e-child\" data-id=\"5342428\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b3951db e-con-full e-flex e-con e-child\" data-id=\"b3951db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-170c09e elementor-widget elementor-widget-heading\" data-id=\"170c09e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to implement remote visual support?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c1f2c7 elementor-widget elementor-widget-text-editor\" data-id=\"9c1f2c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our team is ready to provide you with a full demo of our solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2875054 elementor-align-left elementor-mobile-align-justify elementor-widget elementor-widget-global elementor-global-13771 elementor-widget-button\" data-id=\"2875054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/viibe.co\/request-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f42d5e8 e-flex e-con-boxed e-con e-child\" data-id=\"f42d5e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac9632 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"4ac9632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"738\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe.png\" class=\"attachment-large size-large wp-image-14313\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe.png 1000w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe-300x277.png 300w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe-768x709.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Expertise attribution. Set up a custom virtual business unit in minutes. Organize teams, facilitate teamwork, and secure data storage. Speak with an expert Request a demo Organize teams, secure data. Manage multiple entities. Manage teams simultaneously regardless of their location while ensuring data privacy and preventing security risks. Give visibility into the performance and results [&hellip;]<\/p>\n","protected":false},"author":537,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14002","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages\/14002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/users\/537"}],"replies":[{"embeddable":true,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/comments?post=14002"}],"version-history":[{"count":5,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages\/14002\/revisions"}],"predecessor-version":[{"id":17098,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages\/14002\/revisions\/17098"}],"wp:attachment":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/media?parent=14002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}