{"id":13923,"date":"2024-04-26T12:37:56","date_gmt":"2024-04-26T10:37:56","guid":{"rendered":"https:\/\/viibe.co\/?page_id=13923"},"modified":"2025-09-15T14:05:24","modified_gmt":"2025-09-15T12:05:24","slug":"support-technique","status":"publish","type":"page","link":"https:\/\/viibe.co\/fr\/technical-support\/","title":{"rendered":"Support technique"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13923\" class=\"elementor elementor-13923\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e516fa e-con-full e-flex e-con e-parent\" data-id=\"2e516fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-583d2c6 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"583d2c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"714\" height=\"1024\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/hvac-714x1024.jpg\" class=\"attachment-large size-large wp-image-14540\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/hvac-714x1024.jpg 714w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/hvac-209x300.jpg 209w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/hvac-768x1102.jpg 768w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/hvac-1071x1536.jpg 1071w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/hvac-1428x2048.jpg 1428w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/hvac-scaled.jpg 1784w\" sizes=\"(max-width: 714px) 100vw, 714px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a94216a e-flex e-con-boxed e-con e-child\" data-id=\"a94216a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97b370f elementor-widget elementor-widget-heading\" data-id=\"97b370f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support technique.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe01e36 elementor-widget elementor-widget-text-editor\" data-id=\"fe01e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cr\u00e9ez une passerelle entre vos techniciens terrain et vos experts au bureau.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d58e5a0 e-con-full e-flex e-con e-child\" data-id=\"d58e5a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65cb6df elementor-align-left elementor-mobile-align-justify elementor-widget elementor-widget-global elementor-global-13762 elementor-widget-button\" data-id=\"65cb6df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/viibe.co\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez un expert<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dc2cd3 elementor-align-center elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"6dc2cd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/viibe.co\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9d7c5d elementor-widget__width-initial elementor-hidden-tablet elementor-hidden-mobile elementor-hidden-laptop elementor-widget elementor-widget-image\" data-id=\"a9d7c5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"779\" height=\"1024\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/support-779x1024.png\" class=\"attachment-large size-large wp-image-15972\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/support-779x1024.png 779w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/support-228x300.png 228w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/support-768x1010.png 768w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/support.png 902w\" sizes=\"(max-width: 779px) 100vw, 779px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a6a651 e-flex e-con-boxed e-con e-parent\" data-id=\"8a6a651\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-559e616 elementor-widget elementor-widget-heading\" data-id=\"559e616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Faites de vos experts les yeux et les oreilles de vos techniciens terrain.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da3c346 e-flex e-con-boxed e-con e-parent\" data-id=\"da3c346\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6d1f678 e-con-full e-flex e-con e-child\" data-id=\"6d1f678\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed99793 shade elementor-widget elementor-widget-image\" data-id=\"ed99793\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"517\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Remote-qualification-to-enrich-work-orders-768x517.jpg\" class=\"attachment-medium_large size-medium_large wp-image-14144\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Remote-qualification-to-enrich-work-orders-768x517.jpg 768w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Remote-qualification-to-enrich-work-orders-300x202.jpg 300w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Remote-qualification-to-enrich-work-orders.jpg 1000w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3440e4 e-con-full e-flex e-con e-child\" data-id=\"e3440e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-801db59 elementor-widget elementor-widget-heading\" data-id=\"801db59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une qualification \u00e0 distance pour enrichir vos ordres de travail.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d25de51 elementor-widget elementor-widget-text-editor\" data-id=\"d25de51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-blocks-payload-v1=\"{&quot;type&quot;:&quot;element&quot;,&quot;state&quot;:{&quot;source&quot;:{&quot;slug&quot;:&quot;section_layout194&quot;},&quot;textOverrides&quot;:{&quot;~427a48c1-9832-86b8-a968-8008c3bdf62e&quot;:&quot;Remote qualification to enrich work orders&quot;,&quot;~427a48c1-9832-86b8-a968-8008c3bdf630&quot;:&quot;Before a field worker is dispatched, a support expert can assess the encountered problem remotely thanks to a real-time call. The video recording with all the annotations is saved inside the work order and can be accessed by a field worker upon his trip on-site. This allows the field worker to come fully prepared without unnecessary back-and-forth trips.&quot;,&quot;map&quot;:1},&quot;commentThreads&quot;:{&quot;~22297&quot;:{&quot;viewport&quot;:&quot;wireframe-desktop&quot;,&quot;x&quot;:0.412247834827603,&quot;y&quot;:0.5143864733213681,&quot;nodeId&quot;:&quot;427a48c1-9832-86b8-a968-8008c3bdf62e&quot;},&quot;map&quot;:1},&quot;slotOverrides&quot;:{&quot;map&quot;:1}}}\">La qualification \u00e0 distance permet d'enrichir les bons de travail avant l'envoi d'un technicien sur le terrain, et un expert du support peut \u00e9valuer le probl\u00e8me rencontr\u00e9 \u00e0 distance gr\u00e2ce \u00e0 un appel en temps r\u00e9el. L'enregistrement vid\u00e9o avec toutes les annotations est sauvegard\u00e9 dans le bon de travail et peut \u00eatre consult\u00e9 par un technicien sur le terrain lors de son d\u00e9placement. Cela permet \u00e0 ce dernier d'\u00eatre parfaitement pr\u00e9par\u00e9 sans avoir \u00e0 faire des allers-retours inutiles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e53bd9a e-flex e-con-boxed e-con e-parent\" data-id=\"e53bd9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e10fa85 e-con-full e-flex e-con e-child\" data-id=\"e10fa85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5867a8b shade elementor-widget elementor-widget-image\" data-id=\"5867a8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"517\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Precise-technical-guidance-768x517.jpg\" class=\"attachment-medium_large size-medium_large wp-image-14145\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Precise-technical-guidance-768x517.jpg 768w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Precise-technical-guidance-300x202.jpg 300w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Precise-technical-guidance.jpg 1000w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d68732d e-con-full e-flex e-con e-child\" data-id=\"d68732d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d25c62 elementor-widget elementor-widget-heading\" data-id=\"9d25c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un assistance technique de pr\u00e9cision.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef5538b elementor-widget elementor-widget-text-editor\" data-id=\"ef5538b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c0 l'aide d'outils collaboratifs (un pointeur laser, des \u00e9l\u00e9ments graphiques et du texte), les experts peuvent annoter les clich\u00e9s captur\u00e9s pour mettre en \u00e9vidence les aspects importants. Cela permet d'acc\u00e9l\u00e9rer consid\u00e9rablement la r\u00e9solution du probl\u00e8me.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-202feea e-flex e-con-boxed e-con e-parent\" data-id=\"202feea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0c5307f e-con-full e-flex e-con e-child\" data-id=\"0c5307f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-357b863 shade elementor-widget elementor-widget-image\" data-id=\"357b863\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/0001_integrations-websdk-for-qr-code-animation-02.jpg\" class=\"attachment-large size-large wp-image-13414\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/0001_integrations-websdk-for-qr-code-animation-02.jpg 600w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/0001_integrations-websdk-for-qr-code-animation-02-300x200.jpg 300w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/elementor\/thumbs\/0001_integrations-websdk-for-qr-code-animation-02-qnx1zla5mdnmuixdb8quke4vgk9j7kcv98rlz8vjwy.jpg 560w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb07db8 e-con-full e-flex e-con e-child\" data-id=\"fb07db8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed013e elementor-widget elementor-widget-heading\" data-id=\"3ed013e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une collaboration asynchrone.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5531a72 elementor-widget elementor-widget-text-editor\" data-id=\"5531a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si le probl\u00e8me s'aggrave, le technicien sur le terrain peut le signaler \u00e0 l'expert au bureau sans le contacter en temps r\u00e9el. Le technicien peut ainsi partager un compte-rendu vid\u00e9o montrant le probl\u00e8me qui sera int\u00e9gr\u00e9 dans le m\u00eame ordre de travail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd253fb e-flex e-con-boxed e-con e-parent\" data-id=\"dd253fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-95583e3 e-con-full e-flex e-con e-child\" data-id=\"95583e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bc619a shade elementor-widget elementor-widget-image\" data-id=\"9bc619a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/elementor\/thumbs\/iStock-678467176-scaled-qnx1jbopcldzxgjzapm9wzwpdifv04s3cqc3zuztle.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-913c7f3 e-con-full e-flex e-con e-child\" data-id=\"913c7f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd53bf8 elementor-widget elementor-widget-heading\" data-id=\"cd53bf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une assistance entre coll\u00e8gues \u00e0 port\u00e9e de main.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac1537e elementor-widget elementor-widget-text-editor\" data-id=\"ac1537e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les techniciens sur le terrain peuvent s'appeler mutuellement en temps r\u00e9el si le \nprobl\u00e8me est trop complexe et n\u00e9cessite une assistance suppl\u00e9mentaire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afa852a e-flex e-con-boxed e-con e-parent\" data-id=\"afa852a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d06212c elementor-widget elementor-widget-heading\" data-id=\"d06212c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi ajouter un appel en temps r\u00e9el \u00e0 votre support client ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09888ad e-flex e-con-boxed e-con e-parent\" data-id=\"09888ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-088c1ce e-con-full e-flex e-con e-child\" data-id=\"088c1ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5118a6a elementor-widget elementor-widget-image\" data-id=\"5118a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/0003_1.jpg\" class=\"attachment-large size-large wp-image-13416\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/0003_1.jpg 600w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/0003_1-300x200.jpg 300w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/elementor\/thumbs\/0003_1-qnx1ywucooq6gnwv9y6jrkaw0jlznfnuhvszi1vseq.jpg 560w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d115ae e-flex e-con-boxed e-con e-child\" data-id=\"2d115ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12e944d elementor-widget elementor-widget-heading\" data-id=\"12e944d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Augmentez votre taux de r\u00e9solution en premi\u00e8re intervention<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d6c50a elementor-widget elementor-widget-text-editor\" data-id=\"6d6c50a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une qualification rapide du probl\u00e8me augmente les chances que le technicien terrain \nle r\u00e9solve enti\u00e8rement d\u00e8s de sa premi\u00e8re visite sur place.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ee22e5 e-con-full e-flex e-con e-child\" data-id=\"3ee22e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5a9156 elementor-widget elementor-widget-image\" data-id=\"f5a9156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/0002_2.jpg\" class=\"attachment-large size-large wp-image-13415\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/0002_2.jpg 600w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/03\/0002_2-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea44fa4 e-flex e-con-boxed e-con e-child\" data-id=\"ea44fa4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8709673 elementor-widget elementor-widget-heading\" data-id=\"8709673\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9duisez vos co\u00fbts de d\u00e9placements<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e59b591 elementor-widget elementor-widget-text-editor\" data-id=\"e59b591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En \u00e9liminant les d\u00e9placements inutiles gr\u00e2ce \u00e0 l'assistance visuelle \u00e0 distance, les entreprises de services sur le terrain peuvent r\u00e9duire de mani\u00e8re significative les co\u00fbts correspondants.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cb772f e-con-full e-flex e-con e-child\" data-id=\"5cb772f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cdb290 elementor-widget elementor-widget-image\" data-id=\"1cdb290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Couv_AdobeStock_578480584-1024x683.jpeg\" class=\"attachment-large size-large wp-image-14183\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Couv_AdobeStock_578480584-1024x683.jpeg 1024w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Couv_AdobeStock_578480584-300x200.jpeg 300w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Couv_AdobeStock_578480584-768x512.jpeg 768w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Couv_AdobeStock_578480584-1536x1024.jpeg 1536w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Couv_AdobeStock_578480584-2048x1365.jpeg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-154b02a e-flex e-con-boxed e-con e-child\" data-id=\"154b02a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3c1ff5 elementor-widget elementor-widget-heading\" data-id=\"a3c1ff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Rendez vos techniciens plus autonomes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb4114f elementor-widget elementor-widget-text-editor\" data-id=\"cb4114f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La collaboration asynchrone permet aux techniciens terrain de d\u00e9panner efficacement les \u00e9quipements, sans d\u00e9pendre des moyens de communication traditionnels. Cela se traduit par une productivit\u00e9 accrue et la certitude que l'assistance d'un expert sera fournie en temps voulu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbf250c e-con-full e-flex e-con e-child\" data-id=\"fbf250c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c74326 elementor-widget elementor-widget-image\" data-id=\"9c74326\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/junior.jpg\" class=\"attachment-large size-large wp-image-14194\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/junior.jpg 600w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/junior-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcb2bb7 e-flex e-con-boxed e-con e-child\" data-id=\"dcb2bb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60c9584 elementor-widget elementor-widget-heading\" data-id=\"60c9584\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Renforcement des comp\u00e9tences des techniciens d\u00e9butants<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a8589c elementor-widget elementor-widget-text-editor\" data-id=\"5a8589c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'enregistrement et l'archivage de probl\u00e8mes r\u00e9els viennent enrichir le mat\u00e9riel p\u00e9dagogique en fournissant des conseils aux techniciens moins exp\u00e9riment\u00e9s sur la mani\u00e8re d'aborder certaines situations et en renfor\u00e7ant leurs comp\u00e9tences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-376d3fe e-flex e-con-boxed e-con e-parent\" data-id=\"376d3fe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2f51379 e-flex e-con-boxed e-con e-child\" data-id=\"2f51379\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b884534 e-con-full e-flex e-con e-child\" data-id=\"b884534\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06fd6d2 elementor-widget elementor-widget-heading\" data-id=\"06fd6d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 mettre en place la visio-assistance pour votre gestion d'interventions ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-880d8e6 elementor-widget elementor-widget-text-editor\" data-id=\"880d8e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contactez d\u00e8s maintenant notre \u00e9quipe pour une d\u00e9monstration compl\u00e8te de notre solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b793de elementor-align-left elementor-mobile-align-justify elementor-widget elementor-widget-global elementor-global-13771 elementor-widget-button\" data-id=\"7b793de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/viibe.co\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32cdd38 e-flex e-con-boxed e-con e-child\" data-id=\"32cdd38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7d95f3 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"d7d95f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"738\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe.png\" class=\"attachment-large size-large wp-image-14313\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe.png 1000w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe-300x277.png 300w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe-768x709.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Technical support. Bridge the gap between field workers and experts in the office. Speak with an expert Request a demo Allow your experts to become the eyes and ears of field workers. Remote qualification to enrich work orders. Remote qualification to enrich work orders before a field worker is dispatched, a support expert can assess [&hellip;]<\/p>\n","protected":false},"author":537,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13923","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages\/13923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/users\/537"}],"replies":[{"embeddable":true,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/comments?post=13923"}],"version-history":[{"count":5,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages\/13923\/revisions"}],"predecessor-version":[{"id":17120,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages\/13923\/revisions\/17120"}],"wp:attachment":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/media?parent=13923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}