{"id":13922,"date":"2024-04-26T12:46:07","date_gmt":"2024-04-26T10:46:07","guid":{"rendered":"https:\/\/viibe.co\/?page_id=13922"},"modified":"2025-09-15T13:43:06","modified_gmt":"2025-09-15T11:43:06","slug":"assurance-qualite","status":"publish","type":"page","link":"https:\/\/viibe.co\/fr\/quality-assurance\/","title":{"rendered":"Assurance qualit\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13922\" class=\"elementor elementor-13922\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e516fa e-con-full e-flex e-con e-parent\" data-id=\"2e516fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-583d2c6 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"583d2c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"714\" height=\"1024\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/property-management-714x1024.jpg\" class=\"attachment-large size-large wp-image-14535\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/property-management-714x1024.jpg 714w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/property-management-209x300.jpg 209w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/property-management-768x1102.jpg 768w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/property-management-1071x1536.jpg 1071w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/property-management-1428x2048.jpg 1428w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/05\/property-management-scaled.jpg 1784w\" sizes=\"(max-width: 714px) 100vw, 714px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a94216a e-flex e-con-boxed e-con e-child\" data-id=\"a94216a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97b370f elementor-widget elementor-widget-heading\" data-id=\"97b370f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quality assurance.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe01e36 elementor-widget elementor-widget-text-editor\" data-id=\"fe01e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Obtain documented proof of compliance with service level agreement requirements and industry standards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d58e5a0 e-con-full e-flex e-con e-child\" data-id=\"d58e5a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65cb6df elementor-align-left elementor-mobile-align-justify elementor-widget elementor-widget-global elementor-global-13762 elementor-widget-button\" data-id=\"65cb6df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/viibe.co\/contact-us\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Speak with an expert<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb71ea8 elementor-align-center elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"fb71ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/viibe.co\/request-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cf729a elementor-widget__width-initial elementor-hidden-tablet elementor-hidden-mobile elementor-hidden-laptop elementor-widget elementor-widget-image\" data-id=\"9cf729a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"779\" height=\"1024\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Mockup-personnage-en-tete-de-page-4-779x1024.png\" class=\"attachment-large size-large wp-image-14286\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Mockup-personnage-en-tete-de-page-4-779x1024.png 779w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Mockup-personnage-en-tete-de-page-4-228x300.png 228w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Mockup-personnage-en-tete-de-page-4-768x1010.png 768w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/Mockup-personnage-en-tete-de-page-4.png 902w\" sizes=\"(max-width: 779px) 100vw, 779px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a6a651 e-flex e-con-boxed e-con e-parent\" data-id=\"8a6a651\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-559e616 elementor-widget elementor-widget-heading\" data-id=\"559e616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The ultimate proof of performed maintenance\u200b.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da3c346 e-flex e-con-boxed e-con e-parent\" data-id=\"da3c346\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6d1f678 e-con-full e-flex e-con e-child\" data-id=\"6d1f678\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed99793 shade elementor-widget elementor-widget-image\" data-id=\"ed99793\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/iStock-621981186_super-1-scaled.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3440e4 e-con-full e-flex e-con e-child\" data-id=\"e3440e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-801db59 elementor-widget elementor-widget-heading\" data-id=\"801db59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Proof of compliance.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d25de51 elementor-widget elementor-widget-text-editor\" data-id=\"d25de51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At the end of the maintenance activities, the field worker makes a video report containing the recording of the state of the asset. This serves as ultimate, time-stamped proof of the delivered service and shows the achieved results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e53bd9a e-flex e-con-boxed e-con e-parent\" data-id=\"e53bd9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e10fa85 e-con-full e-flex e-con e-child\" data-id=\"e10fa85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4291946 shade elementor-widget elementor-widget-image\" data-id=\"4291946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/elementor\/thumbs\/AdobeStock_396723939-scaled-qnx1di2p0jf20f0gap0gyyswwl50bmny7wutz5mm4y.jpeg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d68732d e-con-full e-flex e-con e-child\" data-id=\"d68732d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d25c62 elementor-widget elementor-widget-heading\" data-id=\"9d25c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Facilitated invoicing.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef5538b elementor-widget elementor-widget-text-editor\" data-id=\"ef5538b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to the media archive, you can prove to your customers that the service was provided which facilitates the billing process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-202feea e-flex e-con-boxed e-con e-parent\" data-id=\"202feea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0c5307f e-con-full e-flex e-con e-child\" data-id=\"0c5307f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-534ec2e shade elementor-widget elementor-widget-image\" data-id=\"534ec2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/AdobeStock_206192440-scaled.jpeg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb07db8 e-con-full e-flex e-con e-child\" data-id=\"fb07db8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed013e elementor-widget elementor-widget-heading\" data-id=\"3ed013e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Resolved disputes\u200b.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5531a72 elementor-widget elementor-widget-text-editor\" data-id=\"5531a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In case of a dispute, the archive of video recordings and media stored in your ViiBE account helps restore unbiased sequences of events and proves adherence to the service level agreement requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-367433d e-flex e-con-boxed e-con e-parent\" data-id=\"367433d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ae541a e-con-full e-flex e-con e-child\" data-id=\"3ae541a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d06212c elementor-widget elementor-widget-heading\" data-id=\"d06212c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1264b23 e-con-full e-flex e-con e-child\" data-id=\"1264b23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cba309a elementor-widget elementor-widget-n-accordion\" data-id=\"cba309a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2130\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2130\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is a Service Level Agreement? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2130\" class=\"elementor-element elementor-element-ecb3880 e-con-full e-flex e-con e-child\" data-id=\"ecb3880\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e46f4fd elementor-widget elementor-widget-text-editor\" data-id=\"e46f4fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service Level Agreement (SLA) is a contract or agreement between a service provider and its customer that defines the level of service expected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2131\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2131\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the main components of a Service Level Agreement? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2131\" class=\"elementor-element elementor-element-8abaf95 e-con-full e-flex e-con e-child\" data-id=\"8abaf95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cffd78 elementor-widget elementor-widget-text-editor\" data-id=\"3cffd78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The structure of Service Level Agreements varies from one company to another. Generally, every SLA includes the following parts:<\/p><ol><li>Signatories<\/li><li>Definition of the service<\/li><li>Service level objectives<\/li><li>Responsibilities<\/li><li>Metrics and reporting<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2132\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2132\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What happens if SLA requirements are not met? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2132\" class=\"elementor-element elementor-element-c8c0a35 e-con-full e-flex e-con e-child\" data-id=\"c8c0a35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9164397 elementor-widget elementor-widget-text-editor\" data-id=\"9164397\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In case of non-compliance with the SLA requirements, the following consequences may arise:<\/p><ol><li>Penalties for non-compliance, leading to financial repercussions for the service provider.<\/li><li>Loss of current and future business opportunities due to poor service quality.<\/li><li>Customers\u2019 dissatisfaction that impacts their trust and loyalty.<\/li><li>Legal disputes or breach of contract, leading to potential legal actions.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is a Service Level Agreement?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Service Level Agreement (SLA) is a contract or agreement between a service provider and its customer that defines the level of service expected.\"}},{\"@type\":\"Question\",\"name\":\"What are the main components of a Service Level Agreement?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The structure of Service Level Agreements varies from one company to another. Generally, every SLA includes the following parts:SignatoriesDefinition of the serviceService level objectivesResponsibilitiesMetrics and reporting\"}},{\"@type\":\"Question\",\"name\":\"What happens if SLA requirements are not met?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In case of non-compliance with the SLA requirements, the following consequences may arise:Penalties for non-compliance, leading to financial repercussions for the service provider.Loss of current and future business opportunities due to poor service quality.Customers\\u2019 dissatisfaction that impacts their trust and loyalty.Legal disputes or breach of contract, leading to potential legal actions.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be2c72b e-flex e-con-boxed e-con e-parent\" data-id=\"be2c72b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-596a6d3 e-flex e-con-boxed e-con e-child\" data-id=\"596a6d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8312cac e-con-full e-flex e-con e-child\" data-id=\"8312cac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b5771 elementor-widget elementor-widget-heading\" data-id=\"56b5771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to implement remote visual support?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41ad272 elementor-widget elementor-widget-text-editor\" data-id=\"41ad272\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our team is ready to provide you with a full demo of our solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eccd99f elementor-align-left elementor-mobile-align-justify elementor-widget elementor-widget-global elementor-global-13771 elementor-widget-button\" data-id=\"eccd99f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/viibe.co\/request-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5c2bc3 e-flex e-con-boxed e-con e-child\" data-id=\"b5c2bc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b09f53d elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"b09f53d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"738\" src=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe.png\" class=\"attachment-large size-large wp-image-14313\" alt=\"\" srcset=\"https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe.png 1000w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe-300x277.png 300w, https:\/\/viibe.co\/wp-content\/uploads\/2024\/04\/request-a-demo-viibe-768x709.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quality assurance. Obtain documented proof of compliance with service level agreement requirements and industry standards. Speak with an expert Request a demo The ultimate proof of performed maintenance\u200b. Proof of compliance. At the end of the maintenance activities, the field worker makes a video report containing the recording of the state of the asset. This [&hellip;]<\/p>\n","protected":false},"author":537,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13922","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages\/13922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/users\/537"}],"replies":[{"embeddable":true,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/comments?post=13922"}],"version-history":[{"count":5,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages\/13922\/revisions"}],"predecessor-version":[{"id":17101,"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/pages\/13922\/revisions\/17101"}],"wp:attachment":[{"href":"https:\/\/viibe.co\/fr\/wp-json\/wp\/v2\/media?parent=13922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}