Find out how major players in the construction industry resolve day-to-day challenges by implementing remote assistance tools.

Construction machinery - crane
Construction machinery - crane

Major Actors

The construction industry includes several sub-divisions across the value chain. Major construction firms include Bouygues, Vinci, and Bechtel. Heavy equipment manufacturers include companies such as Caterpillar, Komatsu, and Hitachi. These organisations and sub-sectors all face complex, technical difficulties that can be solved more easily with the support of remote assistance technology.

Challenges in Construction

Companies must continue to reduce repair and operations downtime, as well as minimise expert displacements for breakdowns. When machinery breaks down, it requires immediate assistance and maintenance. To accomplish this, experts are expected to identify and fix complex issues to ensure that operations are functional as quickly as possible.

Construction industry workers
ViiBE video assistance contact interfaces

Remote Solutions

When a crane, bulldozer, or any other heavy machinery experiences complications, expert technicians can use remote assistance tools such as ViiBE to guide operators at the construction site towards a complete diagnosis and resolution of the problem. This technical expert can use ViiBE’s collaborative annotation function, and the ability to create groups of specific types of expertises to ensure that the correct experts are contacted, and that they can provide precise instructions during the call.

Features - Construction


ViiBE’s annotation feature allows the expert to draw on any snapshot or document in the collaboration zone. Thanks to this feature, the expert can better guide the operator towards a full diagnosis and explain how to resolve the issue.


In ViiBE’s system, it is possible to set up tags for different types of expertises, which can then be used to label individual experts. By identifying individual expertises, operators can ensure that they are contacting the expert that is best positioned to resolve the issue.

Contact us

Would you like to learn more about challenges in your industry and how a video assistance solution such as ViiBE can help solve some of the challenges you are faced with? Get in touch!