Video assistance and ticketing platform for contact centers​

Improve customer experience and reduce on-site travels with video assistance.

In one click and without installation, connect agents in contact centers with their customers. With access to the back camera we enable guidance, diagnosis and resolution.

ViiBE's video assistance webapp

Key Performance Indicators

Enhance customer experience and reduce costs.​

+ 1 %
FCR
- 1 %
Tech dispatch
+ 1 %
NPS

Video Assistance Solutions

Discover various solutions offered by ViiBE and their implementations by our clients.

Expertise Call Routing

Reshape the way your field operators reach out to the right expertise in real-time, reducing production time ans production costs.

Knowledge Management: Learning

Transform everyday operations into learning material and ensure information transfer between new recruits and industry veterans.

Ticketing Solution

Allow workers to access past interactions more quickly, resulting in faster problem resolution times and new opportunities for learning.

Virtual Call Center

Organise workers into custom virtual call centers to facilitate teamwork while maintaining secure and separate data storage.

A few figures

A solution used daily and throughout the world. ​

Clock

Use ViiBE everyday

+4000

minutes last month

Worldwide logo

Use ViiBE everywhere

+50

deployed countries

Video assistance interfaces logo

From any operating system

+100

devices compatible

Realwear glasses used for video assistance

Partner Ecosystem

ViiBE has an expansive ecosystem of partners that help us enhance remote assistance, reduce operations costs, and eliminate unnecessary on-site travels.​

Key Partners

Our team is working with world-class organizations to improve customer experience, reduce operation shutdown, and empower their employees.​

Integrations

Our video assistance solution is integrated into the leading CRM platforms so as to seamlessly integrate into existing workflows.​

BPO

ViiBE provides BPOs with a solution that helps them improve customer experience, enhance contact centers, and generate outstanding growth.​

Why ViiBE? Discover our clients' testimonies

Industry leaders use ViiBE to optimise their remote assistance processes.​

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Contact us

Would you like to learn more about challenges in your industry and how a video assistance solution such as ViiBE can help solve some of the challenges you are faced with? Get in touch!